• (561) 738-5138
  • info@synchronicitymarketing.com

Three Essential Email Message Types For Your Customer Marketing Mix

by Karen Talavera

04 19, 2011 | Posted in Customer Loyalty, Email Marketing, Messaging Strategy | 0 comments

Essential Email Message

photo credit: mscaprikell

It’s easy to bore your customers to death with email: just send them the same type of message repeatedly and you’ll succeed.  We're often guilty of this when we send our e-newsletter and little (or nothing) else.  And while a newsletter absolutely has a place as a staple in your email marketing program, it should be far from the only type of message you send your customers on a regular basis.  

See more

Do you Really Know Your Customers? Marketing to a Rapidly Diversifying Population

by Karen Talavera

03 31, 2011 | Posted in Customer Loyalty, Email Lists, Targeting & Segmentation | 0 comments

The U.S. Census Bureau releases the results of its 2010 census this summer and marketers are advised to prepare for some major demographic shifts. In a recent interview I read of Peter Francese, consultant to advertising megalith Ogilvy & Mather and author of the research report 2010 America, I was surprised to learn:  

See more

Good Marketing Manners: The Importance of Saying Thank You

by Karen Talavera

02 16, 2011 | Posted in Customer Loyalty, Marketing Vision | 2 comments

Thank You

photo credit: mmatins

Unless you were raised by wolves in the wild, at some point you've learned it is polite to say "Thank You".  Not only is it proper etiquette, it's just downright considerate and gracious.  Yet for marketers, saying thank you is about much more than just being polite.  If you're in the business of building lasting, loyal customer relationships (and if you're not, please question why you're bothering to be in business at all) it's an essential practice that pays both monetary and good will dividends.  Without it, you're both at greater risk of customer flight and a sitting duck for the competition.  

See more

2011: Year of Marketing Alignment

by Karen Talavera

01 27, 2011 | Posted in Marketing Vision, Multi-Channel Marketing | 2 comments

Marketing alignment - holistic and working in harmony

photo credit: D.H. Parks

A little over a year ago, I theorized that 2010 would be the Year of Conscious Marketing.  And while I do think it has taken us more than a year to become conscious of how to use the increasingly fragmented and multiplying online marketing avenues available to us, 2010 certainly was a year in which the “what-how-which” and “why” finally began to gel for many business owners and marketing professionals. If 2009 was a watershed year – a year in which a lot of activity and change moved through at once – 2010 was what I called a waterfall year – all that change and activity began to come together in a cohesive flow.  Now, in 2011, it’s time to intentionally direct that flow to achieve our goals and desires.  

See more

See Karen Dance & Sing: Seasons Greetings from Synchronicity Marketing

by Karen Talavera

12 23, 2010 | Posted in Uncategorized | 0 comments

Synchronicity Marketing Gets Elfish!

photo credit: Loren Javier

Not only may this be your one and only opportunity to see me sing and dance in truly - if I do say so myself - elfish abandon, but it's also your invitation to enjoy a really sweet sleigh ride through a delicious paradise of holiday treats.

View Synchronicity Marketing Holiday Card

Seasons greetings and warm wishes for a prosperous, successful New Year.  I look forward to connecting with you in 2011!  

See more

Three Holiday Retail Email Marketing Lessons for Non-Retail Companies

by Karen Talavera

12 20, 2010 | Posted in Creative, Customer Loyalty, Email Marketing | 0 comments

Retail Email

photo credit: doug_wertman

If yours is a services business, B-to-B firm or solo-entrepreneurship, this time of year it can certainly seem like all the marketing focus is on retailers.  Yet just because retail eclipses other industries during the holidays doesn’t mean non-retailers can’t take a few lessons from retail marketers and employ similar strategies in their own communications, especially email. In the spirit of the season, here are three email marketing lessons non-retail businesses can swipe and deploy from holiday retail marketers.  Here’s hoping they enlighten your email for 2011!

Vary frequency and cadence seasonally

Retailers live and die by the holiday gift giving season (hence the term “black Friday” for the day after Thanksgiving, traditionally the biggest shopping day of the year on which many retail businesses that haven’t yet made an annual profit will go from “being in the red” to “being in the black”).  Even before the days of e-commerce, holiday messaging was much more frequent than advertising done at other times of the year.  This increase is easy to see in the email marketing frequency of retailers, which goes from monthly or weekly to as often as weekly or daily during November and December. It may not be at holiday time, but chances are there is a period or there are seasons when it makes sense to increase your  

See more

Are You Pulling the Trigger? (part 3 of 3)

by Karen Talavera

11 29, 2010 | Posted in Customer Loyalty, Email Marketing, Targeting & Segmentation | 4 comments

Abandoned Cart Triggers, Trigger Based Email

Creative Commons License photo credit: FindYourSearch

If you’re just tuning into this series, Part 1 explored the difference between broadcast and triggered-email, explained the role of trigger-based email, and defined the fundamental characteristics that make it so powerful.  Part 2 took a deep dive into the first two of four must-have triggered-email campaigns no email marketing program should be without: welcome and re-marketing campaigns.  Here in Part 3, we’ll wrap things up with a look at the last two of four essential triggered-email campaigns: up-sell/cross-sell and reactivation campaigns.

The Up-Sell/Cross-Sell: Are You Leaving Money on the Table?

Too many marketers think about email campaigns as singular blasts rather than as a progression of offers and information interwoven into a conversation – a conversation designed to maximize customer lifetime value.  There are plenty of great tips for building ongoing engagement and loyalty with your list members here.  Still, if you’re thinking in terms of “one and done” campaigns, it’s time to develop an up-sell/cross-sell trigger program. Here are three types of up-sell/cross-sell triggered email campaigns to implement during or after the conversion process.  

See more

Maximizing Your Blog Sidebar to Build Your Email List

by Karen Talavera

11 15, 2010 | Posted in Blog Marketing, Email Lists, Lead Generation | 0 comments

GreenDaily features Fierce Hugs!

photo credit: fiercehugs

If you’re not using your blog sidebar to request email addresses and other communication touch points from your readers you’re missing out on one of the best and most trustworthy avenues for building your list - essential to increasing engagement, loyalty and sales. Here are the three top blog sidebar elements every marketer using email should never be without:

Get New Blog Posts by Email

Assuming you have interesting - if not remarkable! - content on your blog, your readers will be interested in coming back to read more so make it easy for them. A common method that alerts subscribers when you have new posts is RSS (it stands for Really Simple Syndication). Readers can subscribe to your RSS feed and see in their RSS reader when you have a new post. However, many people still don’t use RSS, so give your readers an option to receive new blog posts via email.  

See more

Are You Pulling the Trigger? (part 2 of 3)

by Karen Talavera

10 30, 2010 | Posted in Customer Loyalty, Email Marketing, Targeting & Segmentation | 0 comments

Welcome

Creative Commons License photo credit: Mooganic

If you’re just tuning into this series, Part 1 explored the difference between broadcast and triggered-email, explained the role of trigger-based email, and defined the fundamental characteristics that make it so powerful.  Here in Part 2 we’ll look at the first two of four must-have triggered-email campaigns no email marketing program should be without.

Welcome and Onboarding: Are You Saying Hello?

I like to think of email in the eyes of the recipient first and foremost as a conversation marketing channel.   

See more

Avoiding Forgotten Stepchild Syndrome in Email Design

by Karen Talavera

10 14, 2010 | Posted in Creative, Email Marketing | 0 comments

A good day out

photo credit: Pranavian

Thankfully, the days of silo-ed email marketing run by two techies hunched in a shared cubicle wedged into a forgotten corner far from the marketing department are largely over at most companies.  However, marketing email can still suffer from "forgotten stepchild syndrome" when it comes to design.

It's a fair enough question: "Should my email creative match the design/look/feel of my company's website?" Ideally yes, provided your website was created or at least had a face lift in the last few years.  (If it hasn't been touched since 2002, that's a different story.)  But in general, yes, from a creative standpoint your email marketing messages need to be included in your digital family.  

See more

Get Free Updates

Never miss a post! Join for the latest news on email marketing innovations, tips and exclusive event discounts delivered straight to your inbox.
signup
Email: Full Name:

Engage with Karen

Engage Karen by the hour or minute with Clarity. Clarity is a marketplace that connects entrepreneurs with top advisors & industry experts to get strategic advice, industry insight, marketing help or learn a specialized skill to help them grow their business.

Let’s Get Social